GraceBridge
User Guide

Report: The Shoulder Tap

Screen: /dashboard/reports/shoulder-tapUpdated 2026-09-22For: Staff / caseworker, Founder

What this screen is for

Screenshot of the report shoulder tap screen at /dashboard/reports/shoulder-tap, illustrating “What this screen is for”, with numbered callouts: 1. The Shoulder Tap.
Figure 1 — What this screen is for.

The Shoulder Tap (/dashboard/reports/shoulder-tap) ranks who has fallen off their own rhythm — never raw days off, always how far someone has drifted from their own usual gap between visits.

What you see, in the screen's own labels

Screenshot of the report shoulder tap screen at /dashboard/reports/shoulder-tap, illustrating “What you see, in the screen's own labels”, with numbered callouts: 1. ALARM; 2. Ratio.
Figure 2 — What you see, in the screen's own labels.
  • H1 "The Shoulder Tap (Ranked)."
  • Scorecard tiles: "ALARM — far off rhythm," "URGENT — off rhythm," "WATCH — drifting," "On their own rhythm," "Not enough history."
  • Table columns: Name · Rhythm · Ratio · Shepherd · Changed.
  • The drift tiers, exactly: - ALARM — 3.5× their own baseline or worse. - URGENT — between 2.5× and 3.5×. - WATCH — between 1.75× and 2.5×. - on-rhythm — inside 1.75× of their own baseline.
  • A hover tooltip on each person's meter reads: "{ratio}× baseline — WATCH at 1.75×, URGENT at 2.5×, ALARM at 3.5×."
  • The Key describes each tier as, for example: "Well past the multiple of their OWN median gap at which this house asks somebody to reach out. Never raw days off — a person who comes monthly is not late at three weeks."

What to do

Screenshot of the report shoulder tap screen at /dashboard/reports/shoulder-tap, illustrating “What to do”, with numbered callouts: 1. the Roll-Up's person page; 2. Draft a check-in for Margaret.
Figure 3 — What to do.
  • Read ratio, not days. The whole point of this report is that a weekly attender and a monthly attender are judged against their own pattern, not the same clock.
  • Use the per-row link — "Everything on {name} — the Roll-Up's person page →" — to jump straight to that person's full Roll-Up detail.
  • Decide for yourself whether to reach out. The per-row button, "Draft a check-in for {name} — nothing sends," is inert on purpose; its own tooltip says why: "Nothing sends — reaching out is your choice."

What NOT to do

Screenshot of the report shoulder tap screen at /dashboard/reports/shoulder-tap, illustrating “What NOT to do”, with a highlighted region and numbered callouts: 1. DON'T — URGENT — off rhythm.
Figure 4 — What NOT to do.
  • Don't read "off rhythm" as a judgment on the person. It's a scheduling signal, not a character read — someone can drift off rhythm for entirely good reasons (a move, a new job, recovery itself going well).
  • Don't expect this report to auto-contact anyone. Nothing in this suite sends a message on its own; every outreach here is a human choice, every time.

When something goes wrong

Screenshot of the report shoulder tap screen at /dashboard/reports/shoulder-tap, illustrating “When something goes wrong”, with numbered callouts: 1. Not enough history yet.
Figure 5 — When something goes wrong.
  • Nobody is off rhythm: "0 of {n} people are off their rhythm as of {date} — that is not a bug. Every one of the {n} people with enough history to read is inside their own usual gap."
  • Not enough history yet for a person: they're counted separately under "Not enough history" rather than silently dropped — with its own honest zero when nobody falls into that bucket either: "0 of {n} people have insufficient history right now — everyone on the roster has enough attendance on file to read a rhythm."