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Report: The ID Walk Board

Screen: /dashboard/reports/id-walk-boardUpdated 2026-09-22For: Staff / caseworker, Founder

What this screen is for

Screenshot of the report id walk board screen at /dashboard/reports/id-walk-board, illustrating “What this screen is for”, with numbered callouts: 1. The ID Walk Board.
Figure 1 — What this screen is for.

The ID Walk Board (/dashboard/reports/id-walk-board) is the house-wide view of every open ID-document chain — every case walking the birth-certificate-to-Social-Security-card-to-Texas-ID sequence — stuck ones first. For the case-by-case walk itself, see The ID Walk.

What you see, in the screen's own labels

Screenshot of the report id walk board screen at /dashboard/reports/id-walk-board, illustrating “What you see, in the screen's own labels”, with numbered callouts: 1. Stuck past the expected wait; 2. Where it stands.
Figure 2 — What you see, in the screen's own labels.
  • H1 "The ID Walk Board (The document chain)."
  • Intro: "Every open ID-document chain — birth certificate, Social Security card, Texas ID — where each one is, and which are stuck waiting on an agency."
  • Band tiles: "Open chains," "Stuck past the expected wait," "Completed, last {n} weeks," and a sparkline labeled "A document arrived, by week."
  • Table columns: Person · The chain · Days waiting · Where it stands · Shepherd.
  • Caption: "Every open document chain, stuck first. Read each row left to right: who, the three links of the chain with the one it is on now ringed, how long that link has waited, where it stands, and who shepherds it."
  • Chain chips read the chain's own label (e.g. "Birth certificate," "SS card," "TX ID"), with the current link ringed.

What to do

Screenshot of the report id walk board screen at /dashboard/reports/id-walk-board, illustrating “What to do”, with numbered callouts: 1. Priya Nair.
Figure 3 — What to do.
  • Scan stuck chains first — they're sorted to the top by design.
  • Click a shepherd's name to open their profile and case load.
  • Follow a stuck row to its case to see exactly what's outstanding and mark the next step once it lands.

What NOT to do

Screenshot of the report id walk board screen at /dashboard/reports/id-walk-board, illustrating “What NOT to do”, with a highlighted region and numbered callouts: 1. DON'T — Past expected wait.
Figure 4 — What NOT to do.
  • Don't treat "stuck" as anyone's fault. A red mark here is almost always an agency's mail wait running long, not a volunteer falling behind — it's a cue to check on the agency, not to chase the person.

When something goes wrong

Screenshot of the report id walk board screen at /dashboard/reports/id-walk-board, illustrating “When something goes wrong”, with numbered callouts: 1. A board with no open chain is replaced by a sentence.
Figure 5 — When something goes wrong.
  • No case has ever needed ID help: "No case on file has asked for help with ID documents as of {date} — there is no chain to put on this board."
  • Every chain on file is complete: "No document chain is open as of {date} — every chain on file is complete. That is not a bug."
  • Nothing is currently stuck: "0 of {n} open document chain(s) are past the expected wait as of {date} — that is not a bug."
  • Nothing completed in the trailing window: "No chain had its last document arrive in the last {n} weeks — a checked zero, not a blank."